Overstocked? Understocked? Overwhelmed? As a service center manager, you probably don’t get excited about shop supplies. Until your technicians are frustrated by not having the basic replacement parts they need to repair vehicles and get them out the door. Or an overflow of paper product boxes that causes a traffic jam in your shop aisles. […]
Improved productivity and profitability. It’s more than just a phrase, it’s a brand promise that TORQ takes pride in delivering to our customers on a daily basis. Making this happen takes a collective and dedicated effort of detailed planning, meticulous organization, a team-first mentality and unparalleled customer service. Jeff Fischer, our warehouse manager, is the […]
Can you feel it? Cold weather is looming just around the corner. Most areas of our country will experience substantially cooler temperatures during the fall and winter months and over 70 percent of U.S. roads are located in snowy regions. These factors can take a toll on your customers’ vehicles, but there is a way […]
One of the first things in business most people learn is that you can’t make everyone happy—and if you can, you probably don’t have very many customers. But that sure doesn’t mean you can’t try to make everyone happy. In fact, it’s a great goal to have. What would it mean for your business if every last […]
You see customer loyalty programs in many businesses across just about every different kind of industry. Why? Because, yes, they do work. As you might suspect, customer loyalty programs work very well within the auto service industry. In fact, we’d wager that they’re doubly important in an industry like ours because there’s so much competition. However, the […]
Have you ever had a great employee before? The kind that shows up on time (or early), works hard, and treats your customers with respect? …Have you ever had that employee leave for greener pastures, leaving you wondering why? You aren’t alone. There isn’t a single industry that doesn’t have to eventually deal with finding […]
A sales objection is exactly what it sounds like—when a customer objects to something you’re trying to sell them, such as an automotive repair service or upsell. Sales objections are likely to be statements such as: “The price is too high.” “I can take my car somewhere else and have the repairs done for less.” “I don’t think […]
