TORQ Distribution Blog

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3 Ways Auto Service Providers Can Improve Customer Service & Inspire Loyalty
FEATURE BLOG

3 Ways Auto Service Providers Can Improve Customer Service & Inspire Loyalty

June, 02 2021

One of the first things in business most people learn is that you can’t make everyone happy—and if you can, you probably don’t have very many customers. But that sure doesn’t mean you can’t try to make everyone happy. In fact, it’s a great goal to have. What would it mean for your business if every last […]

Customer Loyalty Programs for Auto Service Providers: Do They Work?

May, 19 2021

You see customer loyalty programs in many businesses across just about every different kind of industry. Why? Because, yes, they do work. As you might suspect, customer loyalty programs work very well within the auto service industry. In fact, we’d wager that they’re doubly important in an industry like ours because there’s so much competition. However, the […]

The Secret Auto Service Providers Use to Reduce Employee Turnover Rate

May, 05 2021

Have you ever had a great employee before? The kind that shows up on time (or early), works hard, and treats your customers with respect? …Have you ever had that employee leave for greener pastures, leaving you wondering why? You aren’t alone. There isn’t a single industry that doesn’t have to eventually deal with finding […]

How to Identify & Overcome Common Auto Repair Sales Objections

April, 21 2021

A sales objection is exactly what it sounds like—when a customer objects to something you’re trying to sell them, such as an automotive repair service or upsell. Sales objections are likely to be statements such as: “The price is too high.” “I can take my car somewhere else and have the repairs done for less.” “I don’t think […]

How Successful Automotive Service Shops Train Their Employees

April, 07 2021

If someone were to ask you what your most valuable asset is as a business owner, what do you think you would tell them? Many business owners would say their customers. Some might say the quality of the service they provide. Still others would say their most valuable asset is the high quality products, tools, […]

The #1 Reason Automotive Repair Shops Fail (And How to Avoid It)

March, 24 2021

Unfortunately, there are many reasons why a hopeful automotive repair shop owner might be forced to close their doors. Problems can range from poor planning, improper employee training or unsustainable turnover rate, financial difficulties, or any number of other business-killers. However, most fledgling shops end up folding for one very specific reason—and if you’re the owner of the business, […]

Scaling Your Automotive Service Industry Shop: Top Do’s & Don’ts

March, 10 2021

At some point, most automotive service businesses want to expand so that they can serve more customers, hire more staff, and ultimately become as successful as possible. Easier said than done? Not necessarily—if you’re willing to put in the legwork. There are plenty of ways to grow your automotive service business, which we’ll discuss here […]